Privacy Policy

Skill x Swap (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website (www.skillxswap.co.uk) or access our Skill x Swap web and mobile app.

1. What Data We Collect

We may collect the following types of personal data, depending on your interaction with us:

When you sign up:

• Name
• Email address
• Location (e.g. town/city, country)
• Skills offered and skills wanted
• Profile image and bio (optional)

When using the platform:

• Messages sent and received
• Swap requests and activity
• Subscription/payment status
• Login and usage data

When making payments:

• Billing details (processed securely via Stripe)
• Subscription type and transaction history

2. How We Use Your Data

We use your information to:

• Provide and personalise the Skill x Swap platform
• Match you with other users for skill swaps
• Manage user accounts and activity
• Process payments and subscriptions
• Communicate with you about your account or service updates
• Respond to enquiries and support requests
• Improve our platform functionality and user experience

We do not sell or share your data with third parties for marketing purposes

3. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

• Consent – e.g., when you sign up or opt in to receive updates
• Contract – to deliver services you’ve requested (e.g. account management, payments)
• Legal obligation – when required by law
• Legitimate interests – to improve and operate the platform efficiently

4. Data Storage & Security

We use secure cloud-based systems to store and manage your data, and apply appropriate safeguards to protect your information from unauthorised access, misuse, or disclosure.

Payments are handled by Stripe, which meets all PCI-DSS security standards. We do not store your payment card details on our servers.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct or update your information
• Delete your account and associated data
• Withdraw consent at any time
• Object to or restrict how your data is processed
• Lodge a complaint with the ICO (Information Commissioner’s Office) 

To exercise any of these rights, contact us at: hello@skillxswap.com

6. Cookies & Tracking

We currently do not use cookies for personalised tracking on the website. If this changes, we will update this policy and provide you with options to manage your cookie preferences.

7. Children's Privacy

Skill x Swap is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with their information, please contact us and we will take appropriate action.

8. Third-Party Services

We may use third-party tools (e.g. Stripe, Adalo, Google Analytics) to help us operate the platform. These services are governed by their own privacy policies and terms.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it regularly.

10. Contact Us

For any questions about this policy or how we handle your data, please contact: hello@skillxswap.com